Refund policy

🛍 Return & Refund Policy – House of Huegah

At House of Huegah, we care deeply about your experience. Our goal is to ensure you’re 100% satisfied with every purchase—whether it's a coffee product, merchandise, or event booking.

🔄 Return Policy

We accept returns only under the following conditions:

  • The product is damaged, incorrect, or expired upon delivery.

  • You notify us within 48 hours of receiving the product.

  • The item is unused, unopened, and in its original packaging.

To initiate a return, please contact us at [your email] or WhatsApp us at [your number] with your order number and photo proof.

💸 Refund Policy

Refunds are processed in the following cases:

  • Damaged or incorrect product: Full refund or replacement will be provided.

  • Out-of-stock items: If any item is unavailable, we will notify and refund the amount.

  • Canceled event bookings (before 24 hrs): Full refund will be processed.

Refunds are issued to your original payment method within 5–7 business days after approval.

❌ Non-Returnable Items

  • Freshly brewed beverages

  • Opened coffee pouches

  • Gift cards

  • Products bought under “Clearance” or “Sale” categories